PRIVACY POLICY

Last Updated: January 2026

INTRODUCTION

This Privacy Policy describes how Reboot Bay (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://www.rebootbay.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

Reboot Bay is committed to protecting your privacy and handling your personal information responsibly.

By using the Services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

A. Personal Information You Provide

When you visit or use our Services, we may collect the following information that you voluntarily provide:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)
  • Account login credentials (if applicable)
  • Order history and transaction details
  • Customer service communications

Note: We do not store full credit card numbers. Payment data is processed securely by third-party payment processors.

B. Information Automatically Collected

When you access the Site, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the Site
  • Referring URLs
  • Cookies and similar tracking technologies

C. Information from Third Parties

Because we use BigCommerce as our e-commerce platform, we may receive information through:

  • BigCommerce storefront and checkout systems

  • Payment processors (e.g., PayPal, Amazon Pay, Affirm, Snap Financing, Apple Pay, Google Pay)

  • Shipping carriers

  • Analytics providers (e.g., Google Analytics)

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill orders
  • Provide customer support
  • Arrange shipping and local pickup
  • Communicate order updates and service messages
  • Improve our website, products, and Services
  • Prevent fraud and unauthorized transactions
  • Comply with legal and regulatory obligations
  • Send marketing communications (only where permitted by law or with consent)

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to:

  • Enable core website functionality
  • Remember user preferences
  • Analyze traffic and usage patterns
  • Improve marketing and advertising effectiveness

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.

4. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your information only as necessary with:

  • BigCommerce (our e-commerce platform provider)
  • Payment processors and financing providers
  • Shipping and logistics partners
  • Analytics and marketing service providers
  • Legal authorities, if required by law or to protect our rights

All third parties are required to safeguard your information and use it only for authorized purposes.

5. BIGCOMMERCE PLATFORM DISCLOSURE

Our online store is hosted on BigCommerce. BigCommerce provides us with the e-commerce platform that allows us to sell products and Services to you.

Your data may be stored through BigCommerce’s data storage, databases, and general applications. BigCommerce stores your data on secure servers behind a firewall and complies with industry security standards.

For more information, you may review BigCommerce’s privacy practices at:
https://rebootbay.com/privacy-policy/

6. PAYMENT PROCESSING

Payments are processed by third-party providers such as:

  • PayPal
  • Amazon Pay
  • Affirm
  • Snap Financing
  • Apple Pay
  • Google Pay
  • Credit card processors

These providers handle your payment information in accordance with their own privacy policies. We do not store or have access to your full payment credentials.

7. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. YOUR PRIVACY RIGHTS (CALIFORNIA & U.S.)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:

  • Know what personal information we collect, use, and disclose
  • Request access to your personal information
  • Request deletion of your personal information (subject to legal exceptions)
  • Correct inaccurate personal information
  • Opt out of certain data sharing (if applicable)
  • Not be discriminated against for exercising your privacy rights

To exercise your rights, contact us using the information below.

10. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11. THIRD-PARTY LINKS

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. CONTACT US

If you have any questions about this Privacy Policy or your personal information, please contact us by visiting our contact us page.